ALHAMBRA, CA and TORONTO, ON, Canada, Mar. 4, 2009 -- The County of Los Angeles Department of Public Works has selected Harris' Advanced Utility Systems, a subsidiary of Constellation Software Inc., to implement its CIS and billing application, CIS Infinity.
With over 10 million in population, Los Angeles County is the largest County in the nation and contains approximately 27% of the residents in California. There are 88 cities in Los Angeles County, each with its own city council. In 1986, the Los Angeles County WWD became part of the Public Works Department and now administers and maintains five Districts and the Marina del Rey Water System. The Public Works Department now services 65,000 water accounts for residential, commercial, industrial, and governmental customers, with its main customer service locations in Malibu and Lancaster.
The County began its search for a new CIS and billing application for water billing in February of 2008. The County released a Request for Proposal and evaluated vendors through a comprehensive procurement process that included onsite software demonstrations at the County's Alhambra offices.
As Greg Even, Civil Engineer and Project Manager, reports, "We carefully evaluated Advanced and CIS Infinity and found that they best fit our technical, functional, and integration requirements. We feel that Advanced is well-equipped to meet our current and future needs."
CIS Infinity will replace the County's existing water billing system which was originally installed in 1987. The new application will provide integration to downstream applications such as the following: Interactive Voice Response by TeleWorks, Lockbox cash receipts and integration to the County's Financial Software. As well, CIS Infinity will provide automation in the areas of billing, collections, customer contact, reporting and security.
"It has been a pleasure working with the County through the procurement and contract phase. We are sure CIS Infinity will streamline and enhance the day to day business processes for the County to benefit its 65,000 water customers. We look forward to a strong business relationship and successful implementation of CIS Infinity for the County of Los Angeles," states Peter Fanous, Vice President of Sales for Advanced.
Harris' Advanced is excited to begin its partnership with the Department of Public Works and to begin implementing CIS Infinity this month.
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities.
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