RICHARDSON, TX, Oct. 25, 2010 -- Vertex, a leading international Customer Management Outsourcing business with clients in the private and public sectors, announced that the District of Columbia Water and Sewer Authority (DC Water) has extended its contract with the company. Vertex will continue to host and run its proprietary customer information system (CIS) for DC Water, as well as manage billing services for DC Water's customers.
DC Water is a multi-jurisdictional regional utility that provides drinking water, wastewater collection and treatment for millions of visitors, residents and employees in the District of Columbia, and also collects and treats wastewater for a population of 1.6 million in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in Virginia.
"We've enjoyed a great relationship with Vertex, with the company enabling us to streamline back-office operations and benefit from a state-of-the-art CIS," said Charlie Kiely, assistant general manager of DC Water. "In addition, we've been able to maintain strong communications with our customers through our partnership with Vertex, creating a win-win for all parties."
"It's exciting for us to be able to continue to build on the strong foundation already established with DC Water," said Dan Sullivan, managing director, Utilities, Vertex North America. "It's our goal to work closely with our clients to provide solutions that create stronger relationships with customers and improve efficiencies, and we look forward to continuing to help DC Water achieve its objectives in those areas."
For more information, visit www.vertexgroup.com
About DC Water
The District of Columbia Water and Sewer Authority (DC Water) is an industry leading multi-jurisdictional regional utility that provides drinking water, wastewater collection and treatment for millions of visitors, residents and employees in the District of Columbia, and also collects and treats wastewater for a population of 1.6 million in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in Virginia. DC Water's service area covers approximately 725 square miles and the enterprise operates the world's largest advanced wastewater treatment plant with a capacity of 370 million gallons per day and has a peak capacity of 1.076 billion gallons per day.
About Vertex
Vertex employs close to 15,000 people on four continents across 70 locations, delivering solutions to a wide range of clients 24/7 and supporting over 50 million consumers. In North America, there are more than 2,500 dedicated professionals based in 19 Centers of Excellence serving more than 23 million consumers for more than 60 electric, gas and water clients. Vertex is ranked the number one Global Business Process Outsourcing Provider for the Utilities Industry by The Black Book of Outsourcing (a Datamonitor Group Company). Our global operations involve the annual processing of 28 million payment transactions valued at $2.8 billion and the handling of 24 million inbound calls and one million outbound calls, as well as the printing and distribution of 45 million documents and the processing of 2.7 million items of incoming mail.
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