Customer management

Vertex has announced a successful upgrade of EPCOR Water's customer service systems and processes, leveraging new VertexOne™ technology to drive notable improvements in customer experience. New solutions include a browser-based CIS application, enhanced web-based customer self-service portal and easy-to-use telephony system. The new technology shifts the burden from the user to the system with streamlined, guided processes, along with robust safeguards for accurate data input. Reduced training time, faster call handling, increased user and customer satisfaction, and more accurate customer data all add up to operational savings and lower costs for today's utility.

Vertex Business Services
www.vertexgroup.com