The program allows PWD to bring in and educate a diverse pool of talent. Photo courtesy Portland Water District.
WW: That must provide some peace of mind. You have a nice, well-rounded group of people who can step in for each other.
SF: We do. And it’s not just the training program; they’re also actively engaged in what we’re doing. Once they get familiar with things, they move from a strictly training aspect to, by the end of their time in collection systems, they’re actually doing productive work.
WW:Do you do any outreach to other utilities who might want to set up a similar program?
SF: We’ve certainly communicated our ideas but one of the challenges within our industry is that, while we’re very cooperative and everyone is sharing ideas, there’s so much going on and it’s sometimes so specific that we tend to look at our problems as our problems rather than stepping back and trying to figure out, ok, what is somebody else is doing? How can I leverage this?
WW: Maybe by seeing what you guys are doing in Portland, it will inspire other utilities to set up similar programs.
SF: And with our program, you don’t move out of what we affectionately call ‘the apprentice position’ after a year or after two years; it’s an actual position. You don’t move up until there’s an opening. So we’ve actually had three or four people move from our program to other agencies or manufacturers. I think for a utility that’s a little bit different. We’re not used to people poaching our talent, so to me it’s a compliment when we get to the point where somebody looks at what we’re helping to develop and the talent that we have on board and says, hey, I’d like to have that.
WW: That is a compliment — but is it also a bit of a hazard too, after you’ve invested a lot of time and resources in training people?
SF: But I think we get something out of it as well. If you look at seasoned wastewater operators, they’re very good at what they do. They’re very good at understanding the system. They’re very good at fixing problems. But they are not always very good at training, they’re not very good at developing and following SOPs. And so by having exposure to people coming in who are really thirsty for the knowledge, I do believe there’s a benefit to our current employees because they are asked to step back a little bit, understand differently and then explain — and even start to see the benefit of SOPs for consistent training. WW
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