WILMINGTON, MA, Feb. 23, 2011 - Koch Membrane Systems Inc. (KMS), a world-class developer and manufacturer of innovative membranes and membrane filtration systems, is launching the newly redesigned KMS ASSIST® Service and Maintenance Program, featuring Five Star Support. This comprehensive program is designed to help users get long-term performance and efficiency from their membrane systems through regular site visits, plant personnel training, and dedicated support from KMS.
"KMS personnel have the experience to help troubleshoot potential part or system failures," explains Manny Singh, KMS Vice President of Technology Product Management. "KMS is always looking for ways to improve its existing products. Our field service team is regularly updated on best practices based on product improvement initiatives and they regularly meet with KMS ASSIST customers to transfer this knowledge, which helps in optimizing their systems. The KMS ASSIST Program adds real value to its customers by providing updated training, easy access to product experts and formal technical reports to enhance the operation of their system."
The cornerstone of the KMS ASSIST Service and Maintenance Program is Five Star Support, which includes site visits, remote data acquisition and monitoring, performance enhancing reports, training, and telephone support. The KMS ASSIST Program serves KMS clients in all marketplaces -- industrial and municipal water and wastewater, food and life sciences, and industrial processes.
A brochure describing the benefits of the KMS ASSIST Service and Maintenance Program is available at http://www.kochmembrane.com/pdf/KMS_ASSIST/KMS%20Assist%202-7-11.pdf
About Koch Membrane Systems
Koch Membrane Systems Inc. has been a global leader in membrane filtration technology and engineering support for close to half a century. KMS offers a wide range of products and engineering services which span industrial applications in food and life sciences, industrial processes and water & wastewater. As a designer and manufacturer of state-of-the-art membrane elements as well as complete membrane systems, KMS is specified for some of the most demanding applications. KMS offers comprehensive process design, piloting, and field service expertise. With an installed base approaching 20,000 systems throughout the world, KMS is setting the standard as a comprehensive solutions provider for membrane technology. KMS is proud to be the 2010 Water Technology Company of the Year.
The STYLIZED K is a registered trademark of Koch Industries Inc. in the U.S. and other countries.
The FLOW LINES DESIGN is a registered trademark of Koch Membrane Systems Inc. in the U.S.
KMS ASSIST is a registered trademark of Koch Membrane Systems Inc. in the U.S. and other countries.
Koch Membrane Systems Inc. is a Koch Chemical Technology Group, LLC Company.###
