Sacramento, Calif., January 15, 2002 -- Hansen Information Technologies announced today that the City of Oklahoma has selected the company's Code Enforcement and eCitizen Relationship Management (eCRM) solutions.
The city's Neighborhood Services Department will use Hansen's Code Enforcement system for the Code Enforcement Division to manage and coordinate the operations and activities of neighborhood services.
The Public Information and Marketing Department will use Hansen's eCRM system for the city's established Action Center to register service requests and complaints. Oklahoma City joins Topeka, KS., Washington D.C., and New York City as Hansen Call Center customers.
The Hansen solution was selected through the city's professional selection process, and includes software, licensing, project management, data conversion, interface development and training. "We felt Hansen had the best application to meet our needs in both departments," said Jim Vaught, Systems Analyst for the city.
"Hansen's reputation for their enterprise solutions was also a factor that was considered during our selection process. The new system will help our Neighborhood Services Department operate more efficiently and greatly enhance the Action Center's customer response capability. It gives us so much more flexibility than we have with the current system."
The departments will replace an in-house written computer-based system with the Hansen solution, making it easier to manage service request information, property and parcel information and generate work orders, reports and maps.
Future considerations include implementing Hansen's Dynamic PORTAL in the Neighborhood Services Department, which would allow citizens to directly interact with the Department's database regarding their transactions. The Code Enforcement Division responds to over 40,000 requests annually. The Action Center, the city's customer assistance center, handles an average of 200 citizen contacts a day.
Approximately 75 percent result in a service request to a City department. The system will be used to review nuisance complaints that consist of high grass and weeds, junk and debris, abandoned housing, view obstructions, inoperative vehicles, dead or diseased trees, graffiti and violations of city codes and ordinances.
The Action Center is a central information and referral office where citizens and city staff can report problems relating to all City services including street maintenance, zoning, public safety and water and wastewater utilities.
The Hansen system will allow the customer service staff to track all service requests from initial contact to problem resolution. City Manager James D. Couch said he became familiar with the quality and versatility of Hansen products several years ago during his tenure as City Water Director.
"Information technology is critical for us to provide efficient citizen service and our City Council agrees that we must invest in sophisticated, integrated and effective information management systems. I am extremely pleased Hansen is now affordable for us and so clearly submitted the best proposal," he commented.
In addition, the system will integrate with the city's established Geographic Information System (GIS) database that is used to display various City components and allow citizens to access the Action Center through the city's web site, www.okc-cityhall.org.
The city's new system will be used by 150 employees and is expected to streamline work activities and improve communications. The system will be implemented immediately and is to be completed in four months.
The city also plans to evaluate other Hansen modules including the Licensing, Building Permit, and Public Works solutions and eventually move to an enterprise-wide solution. About Oklahoma City
At 621 square miles, Oklahoma City is one of the largest cities geographically in the country. The population is 506,132 in Oklahoma City and 1,083,346 in the greater metropolitan area. The city has a Fiscal Year 2001/2002 annual budget of $688,155,005.
Voters have approved various sales tax and general obligation bond propositions in recent years to fund capital improvements ranging from basic infrastructure to an ambitious downtown revitalization program to the most recent $692 million plan to completely revamp the Oklahoma City public school system.
About Hansen Information Technologies
Hansen Information Technologies is the provider of application solutions that help manage the operations of e-government. In addition to providing the nation's Citizen Call Center solution for the state and local government market, the Company is the provider of Asset Management, Building Permit, Licensing, Code Enforcement, Public Works, Transportation, and Utility Billing solutions.
Designed as corporate-styled solutions geared specifically for government, the company offers a frictionless architecture that manages the Internet, back office and field communications between citizens, business and government.
The combination of Hansen's public sector business process models, implementation methodologies and technical expertise enables Hansen to deliver tangible economic benefits to state and local governments.
Hansen has a GSA contract and is listed on GSA Advantage. For more information, please visit Hansen's Web site at www.hansen.com.
