Bangalore, June 11, 2002 -- Wipro Technologies, the global IT services division of Wipro Ltd. and Thames Water, a global specialist in water and wastewater operations, products and services, recently confirmed that Wipro Technologies' comprehensive IT services have resulted in savings of 20% for Thames Water on their IT Budgets for Support and Maintenance.
Additionally, Wipro confirmed that Thames Water has also realized annualized savings of 30% on the applications supported by Wipro. Thames Water Utilities is the largest water and wastewater Services Company in the UK, with 12 million customers in London and across the Thames Valley.
Wipro Technologies partnered with Thames Water in September 2000, extending Wipro's Global Delivery Model, which features development centers in Reading, UK, and Hyderabad, India, to begin realizing efficiencies for the utilities firm. Wipro manages the Application Support and Maintenance portfolio for Thames in accordance with changing business requirements.
In this role, Wipro provides Thames Water with efficient and high quality service while managing vendor performance and overseeing quality assurance processes for new portfolio applications. Wipro also provides process consultancy to ensure consistency, uniformity, and efficiency within all quality procedures.
Additionally, as a development partner for IT applications, Wipro has been involved in building several business critical applications for Thames Water, including solutions for Customer Network and Field Services, Work Management Systems, Finance and Payroll, Waste Water Operations, Technology Group and Engineering Systems. Always setting new standards for quality and execution excellence, Wipro has demonstrated continuous improvement in quality - 2 - and timeliness of service, effectively driving process improvements as a committed Thames Water partner.
Commenting after a recent review of Wipro operations, Jim Brown, Head of IS said, "We chose Wipro more than a year back due to the excellent quality credentials and technical capability that had come across to us. Our experience since then has been of a partner who has exceeded our expectations and also delivered best-in-class performance at significantly lower costs to us. Wipro has provided us significant benefits including a 20% cost reduction in the IT budget for Application Support and Maintenance during this period of engagement. In addition, Wipro has implemented world-class quality processes.
"We have built a very positive and successful relationship with Wipro and look forward to a rewarding partnership ahead," he added.
As quality gatekeepers to the IT estate, Wipro has established a Center of Competence for Acceptance Testing for Thames Water and has successfully transitioned applications with the highest level of quality and in strict adherence to defined Service Agreements.
"Wipro is focused on helping Utility companies harness the power of technology to lead business transformation," said Sudip Banerjee, President of Enterprise Solutions, Wipro Technologies. "With domain knowledge and deep technology expertise, we have provided Thames Water costeffective solutions aligned with time-to-market requirements enabling the application of technology specifically suited to their business," he added.
About Thames Water
For more information on Thames Water please visit www.thameswaterbusiness.co.uk
About Wipro Technologies
Wipro Limited is the first PCMM Level 5 and SEI CMM Level certified IT Services Company globally. Wipro provides comprehensive IT solutions and services, including systems integration, Information Systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally.
