• HiAffinity offers advanced customer billing and management information.
BOSTON, July 27, 2006 -- Guyana Water, a public utility responsible for providing water and sewerage services to customers throughout Guyana, today announced the implementation of HiAffinity, a tailored customer billing and management solution from DST International (DSTi).
Guyana Water's 145,000 residential and commercial customers are expected to benefit from a higher level of customer service and a new bill design that is clearer and easier to understand. This improvement have been made possible by the use of HiAffinity, which will streamline processing times and provides a more intuitive customer interface.
The software will make it possible for customers to receive their water bills and requests for new payment arrangements at precise times of year and in a timely manner. It will enable the standardization of billing arrangements, cash collections and debt recovery, which will improve Guyana Water's cash flow position.
"This migration to HiAffinity has gone ahead in a timely and efficient manner and we expect that Guyana Water will achieve significant quality and productivity improvements, which in turn will lead to significant cost savings for the company. Guyana Water's staff productivity will increase due to HiAffinity's technology," said Simon Patterson, DSTi Billing's COO.
Guyana Water Inc. (www.gwiguyana.com) was formed in May 2002 as a result of a merger of the Georgetown Sewerage & Water Commissioners (GS&WC) and the Guyana Water Authority (GUYWA). It provides water to over 145,000 homes, offices and schools across Guyana. The company employs over 500 workers and supplies over 300, 000,000 litres of water a day. It's managed by British based, Severn Trent Water International, which is the fourth largest privately owned water company in the World. Severn Trent has been contracted by the government of Guyana to manage Guyana Water Inc. until 2007.
For over 25 years, DSTi Billing (www.dstibilling.com) has led the market in providing innovative customer management and open billing solutions to the utility industries. It's business solutions transform typical billing and customer care tasks into valuable and efficient communications, resulting in loyal customers, increased revenues and decreased expenses. The company is a wholly owned subsidiary of DST International Limited.
With 19 offices and over 1500 professionals to support its growing client base, DST International (www.dstinternational.com) provides a unique and comprehensive range of investment management and work management software solutions and related services to 700 clients in 55 countries.
Parent company DST Systems Inc. (www.dstsystems.com) provides sophisticated information processing and computer software services and products that help clients improve productivity, increase efficiencies, and provide higher levels of customer service. It's organized into two operating segments: Financial Services, and Output Solutions. DST operates one of the most advanced data centers in the world, which provides information-processing services to support the products within each operating segment. These products are further enhanced through the integration of DST's advanced technology and e-commerce solutions.
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Also see: "Sutton & East Surrey Water scoops the Utility ACE Award for best CIS Initiative in Europe for its Virtual Call Centre"
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