SACRAMENTO, Calif., Dec. 7, 2000 — The city of Austin, Texas has upgraded its water and wastewater call center with software that will integrate its call center with an asset management system.
Hansen Information Technologies will provide the licensing, project management, data conversion, training, and the tools to integrate with the city's GIS system from ESRI.
"We are very pleased to have been selected for this project by the capital of Texas," said Chuck Hansen, President and CEO of Hansen Information Technologies. "We have had a long-standing relationship with the City of Austin and our selection clearly confirms our position as the leader in the state and local market."
When the upgrade is complete, over 200 employees will be using the new Hansen system to manage the network of over 600,000 water and wastewater assets within the City. This will include over 2,600 miles of water main, 19,000 hydrants, 2,250 miles of wastewater main and a parts inventory of over 5,600 units.
In addition, the existing database of over 50,000 work orders and 75,000 citizen calls will be converted into the new Hansen system to ensure this valuable historical data is not lost.
About Austin, Texas
Chartered in 1839 as the capital of the Republic of Texas, Austin became the state capital when Texas was admitted to the union in 1846 as the twenty-eighth state.
Austin is now the fifth largest city in the state and the twenty-seventh largest in the nation. The city currently employs over 10,000 people with an operating budget of over $1.6 billion.
Occupying 225.4 square miles, Austin is home to over 565,000 people who work, live, and play in an average of over 300 days of sunshine each year. For more information visit the Austin web site at www.ci.austin.tx.us.
About Hansen Information Technologies
Hansen Information Technologies is the leading supplier of e-citizen relationship management (eCRM) applications for the state and local government market, offering integrated Citizen Call Center, Building Permit, Business Licensing, Inspections, Property Tax, Utility Billing, Transportation, Asset Management and Work Management solutions.
Integrating both front office call center and back office operations, the company's products serve multi-channel B2G and C2G interactions, including public counter, Internet, e-mail, telephone, IVR, kiosk and mobile communications. Hansen's customers may license applications directly or, for a nominal monthly fee, have their applications hosted with Hansen's Application Service Provider (ASP) service.
Founded in 1983, Hansen is based in Sacramento, Calif. where it employs over 170 professionals, serving over 300 state and local governments in the U.S. and abroad. For more information about Hansen visit us at www.hansen.com.
