The Sensus AMI solution helped Mount Pleasant Waterworks in South Carolina create a new customer experience. (Photo: Business Wire)
RALEIGH, NC, FEB 15, 2018 -- Just a few miles from the South Carolina coast, the town of Mount Pleasant exudes the southern charm and rich historical resonance that typify the "Lowcountry." And though this may conjure up images of laid-back residents sipping sweet tea on their porch swings, the reality is a little different for the town's water utility.
"Our customers are generally well educated, have a high household income and are technologically savvy," said Nicole Bates, customer services manager, Mount Pleasant Waterworks (MPW). "This all adds up to a customer base that has high expectations for the data and services we're able to provide them."
To meet the rigorous customer demands for usage data and insight, MPW turned to Sensus, a Xylem brand. MPW chose to pilot the Sensus Advanced Metering Infrastructure (AMI) solution, which met all of their demands for an efficient, reliable system for collecting meter data and improving service for their customers.
MPW began by replacing 50 water meters in the harshest environments for obtaining reads with Sensus SR II® meters. Additionally, MPW deployed the FlexNet® communication system, a long-range radio network that provides a scalable, reliable and secure communications infrastructure to transmit data seamlessly between the utility and their meters. Finally, MPW leveraged Sensus Managed Services, including Network as a Service (NaaS) and Software as a Service (SaaS), to take the operational and maintenance burden off their IT staff and focus on serving their customers.
Sensus integrated the FlexNet system with the utility's existing meters with 100 percent meter read success. Best of all, by freeing up the time and resources needed to manage the network and software, MPW could devote more time to better serving customers.
"The Sensus solution enabled us to begin building a new customer service experience," said Bates. "More data means more knowledge, which equals more opportunity."
Learn more at sensus.com.
